{"id":246,"date":"2024-10-30T19:51:40","date_gmt":"2024-10-30T19:51:40","guid":{"rendered":"https:\/\/iims.uthscsa.edu\/isrn\/?page_id=246"},"modified":"2026-01-27T18:23:48","modified_gmt":"2026-01-27T18:23:48","slug":"effectiveness-of-patient-educational-brochure-knowing-what-to-expect-improves-patient-satisfaction-in-the-er-abstract","status":"publish","type":"page","link":"https:\/\/iims.uthscsa.edu\/isrn\/resources\/ereading-room\/abstracts\/effectiveness-of-patient-educational-brochure-knowing-what-to-expect-improves-patient-satisfaction-in-the-er-abstract\/","title":{"rendered":"Effectiveness of Patient Educational Brochure – Knowing What to Expect Improves Patient Satisfaction in the ER"},"content":{"rendered":"

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Primary Author:<\/td>\nMary Kay Ragan, BSN, RN, LIC, EMT-P<\/td>\n<\/tr>\n
Organization<\/td>\nLubbock Christian University, Department of Nursing<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Abstract<\/h2>\n

Purpose<\/h3>\n

In an effort to improve patient satisfaction this study will be done to determine whether recently developed Emergency Department patient education brochures \u201cKnowing what to expect during your visit\u201d would improve patient satisfaction scores.<\/p>\n

Background<\/h3>\n

Improvements in quality of healthcare and patient satisfaction in United States have been a major focus for the last several years (Curci, Messner, & Reck, 2005). Under CMS\u2019s \u201cvalue-based purchasing\u201d proposal, Medicare will begin withholding 1% of its payments to hospitals based on performance, adherence to quality measures, and patient satisfaction starting in October 2012. Satisfaction with emergency care involves good communication with and the education of patients and their families.<\/p>\n

Materials & Methods<\/h3>\n

Quasi-experimental, study of all adults who were ambulatory and presented to the triage desk, in the emergency department between the hours of 11a.m. – 11p.m. over 90 days, will be given a number starting with one. Group (1) will be the odd number subjects, the intervention group is \u201cThe comparison group will be patients who receive instruction on \u201cWhat to expect during your visit\u201d as a standard part of their patient education\u201d during the 90 days prior to implementation of the education brochure.\u201d Group (2) will be given even numbers; this is the control group, no structured educational intervention during the waiting period. A twelve question five point Likert scale will be a given to all patients at registration and discharge. This questionnaire is designed to measure the outcomes, after intervention and rating patient satisfaction.<\/p>\n

Results<\/h3>\n

The projected results of the subjects surveyed, will be positive. The educational brochure will be useful in understanding the steps involved in Emergency Department care and in understanding why they need to wait to be seen by staff. The Likert scores for satisfaction will be significantly higher in the post brochure group, and rating their Emergency Department visit as either \u201cexcellent\u201d or \u201dvery good\u201d.<\/p>\n

Conclusion<\/h3>\n

Emergency Department, educational brochure will improve patient satisfaction. Study suggests preparing patients for their Emergency Department experience by describing the process from registration to discharge, can improve Emergency Department patient satisfaction.<\/p>\n

\u00a9 Improvement Science Research Network, 2012<\/p>\n

The ISRN\u00a0published this as received and with permission from the author(s).<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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