{"id":770,"date":"2024-11-13T20:41:21","date_gmt":"2024-11-13T20:41:21","guid":{"rendered":"https:\/\/iims.uthscsa.edu\/isrn\/?page_id=770"},"modified":"2026-01-27T18:15:02","modified_gmt":"2026-01-27T18:15:02","slug":"a-lean-team-transformation-to-improve-patient-satisfaction","status":"publish","type":"page","link":"https:\/\/iims.uthscsa.edu\/isrn\/resources\/ereading-room\/abstracts\/a-lean-team-transformation-to-improve-patient-satisfaction\/","title":{"rendered":"A Lean Team Transformation to Improve Patient Satisfaction"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;2\/3&#8243;][vc_raw_html 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